Refund policy

Return & Refund Policy

Last Updated: [18/05/2026]

Welcome to Glam Cloud. We value your trust and want you to shop with confidence. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, and exchanges for purchases made through our website.

1. Eligibility for Returns

We accept returns within 7 days of delivery in accordance with applicable South African consumer protection laws.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase/order confirmation must be provided
  • The product must not show signs of damage caused by misuse, negligence, or improper handling

For hygiene and safety reasons, hair care products that have been used may not qualify for return unless faulty.

2. Faulty or Defective Products

If your product arrives:

  • damaged,
  • defective,
  • incorrect,
  • or not functioning as intended,

please contact us within 48 hours of delivery with:

  • your order number,
  • clear photos/videos of the issue,
  • and a description of the problem.

Where applicable, we will offer:

  • a replacement,
  • repair,
  • store credit,
  • or refund,
    in accordance with the Consumer Protection Act (CPA) of South Africa.

3. Non-Returnable Items

The following items may not be returned:

  • Used hair styling tools unless defective
  • Items damaged due to misuse
  • Clearance or final sale items
  • Products returned without original packaging
  • Gift cards or promotional items

4. Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to your original payment method within:

  • 5–10 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective item.

5. Exchanges

We only replace items if they are:

  • defective,
  • damaged,
  • or incorrect upon arrival.

To request an exchange, contact us at:
[admin.glamcloud@gmail.com]

6. Return Shipping

Customers may be responsible for return shipping costs unless:

  • the item is defective,
  • damaged,
  • or incorrect.

We recommend using a tracked courier service, as we cannot guarantee receipt of returned items.

7. Consumer Rights

Nothing in this policy limits your rights under the:

  • Consumer Protection Act 68 of 2008 (South Africa)

Customers retain all rights afforded under applicable South African consumer laws.

8. Contact Information

For all return or refund requests, please contact:

Glam Cloud Support
Email: [admin.glamcloud@gmail.com]
Business Hours: Monday – Sunday

Glam Cloud™
Beauty. Confidence. You. ✨